Returns and Refunds Policy

*** ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT. ***

If you need to return, exchange or refund your order, please read the following instructions carefully:

1. When you can return/exchange the item(s):

– If you request the return/exchange within 30 calendar days after the day of delivery.
– If the item(s) are wrong size/style/color/quantity, the item(s) must be unworn, not used in anyway, in their original condition, there are no questions asked.
– If you receive an item other than the one on your receipt.
– If your item is damaged in some ways.

2. Items that CANNOT be returned:

  • Any item more than 30 calendar days after delivery.
  • Any item that has been used or worn or washed.
  • The item(s) are in any way defective from the original and saleable condition unless the condition is our fault
  • The item(s) do not have the original tags on them
  • With Digital Product when you was downloaded it. You have already downloaded it. You own it, we do not refund in this case regardless of the reason.
  • You have  previously returned the same eBook from a prior purchase.
  • You have returned a total of 3 or more eTextbooks in the past 30 days across all of your E-Books 69 Accounts

3. Cancelation Request (if applicable)

You can cancel your order for any reason within 12 hours since the time your order is placed.
If you want to change your order to another item (with the same price only), please contact us and state clearly what you want to change to. They can be changed if they have not in production yet.

A. Refunds (if applicable)

1. When you can refund request:

We are committed to providing you with the absolute best products, and it’s our respondsibility to replace your item(s) for any of the following reasons:

– The product is flawed

– The print quality is poor

– The product you received is different from the product originally represented on our site

Please email us at [email protected], provide a photo of the product you received along with detail shots you wish to include. We need these informations as proof to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge.

For all other requests please email us at [email protected]. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear. Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.

2. Late or missing refunds (if applicable)

If you haven’t received a refund yet:

– Firstly check your bank account again.

– Then contact your credit card company, it may take some time before your refund is officially posted.

– Thirdly, contact your bank. There is often some processing time before a refund is posted.

– Finally, if you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

3. Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

4. Exchanges (if applicable)

All product are customized based on customer’s demand, we can support exchange size or color but it will require handling and fulfillment fee .

If you need to exchange it for the same item, send us an email at [email protected]. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.

5. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

B. Return Policy

Ebooks 69 works hard to ensure that all our products are printed to high-quality standards & shipped on time and accurately.

Customers have 30 days from the day they received their item to request a replacement, refund policy or returns. Shipping and handling fees are not refundable in any cases.

First of all, if you would like to refund or return for any reasons, please contact Ebooks 69 support at [email protected]

1. When can I request a replacement item?

A: Each product has to be inspected carefully before delivered. But mistakes are inevitable and to make sure that all customers are satisfied, we offer replacement items for any of the following reasons:

  • The product itself is flawed;
  • The quality of the printing is poor;
  • Final product is materially different than the design presented on our website;
  • Received wrong item: the following information of product is not the same as the order: type, size, color, printing content…

2. How do I return items?

A: If customer would like to return the item we only accept return of items if they meet all of following conditions:

  • Within 30 days of receipt of your shipment
  • In original condition
  • Unwashed and Unworn
  • In the original packaging

After contacting ebooks69.com support at [email protected] and receive our response, please do exactly following instructions: Pack all the returned items, along with a print off of your confirmation of purchase email, go to local post office, or another courier, to ship the package to this address:

Main Headquarters

Ebooks 69

989 E Stronghold Canyon Ln Sahuarita, AZ 85629

Please provide us the tracking number from post office or couriers. You will receive an email as soon as we received your items. We will also send you another email to notify you if we approve or reject to refund in your case.

3. Can I exchange for switching size/color of the product?

A: All product are customized based on customer’s demand so please check size chart carefully before making purchase, we can support exchange size or color but it will require handling and fulfillment fee, and fee is based on product’s option – this fee is only to run our system without profit, so we hope that you can understand this for us.

So check size chart before ordering, you still can contact to us in 12 hours after order was made if you want to change any order’s information (for free), we will update so do it as soon as possible.

In other cases, we do not support return for any reason such as “no more interest” or “don’t like anymore”.

If you see any problems with ebooks69.com, please contact to ebooks69.com support at “[email protected]”.

4. Lost your packing list?

A: We will check and if carrier lost your package, we will process new package for fee.

If item got lost/ returned to sender because shipping address provided by customer was wrong, we can support reship item, but it will require handling fee – this fee is only to run our system and buy new shipping label, no profit, so we hope that you can understand this for us.

Pack in original packaging, unwashed and unworn in resalable condition with original warranty info, package inserts, etc. with your name, address, and phone number (or alternatively a copy of the invoice) describing what action you’d like us to take once we receive the item. Send it securely to 989 E Stronghold Canyon Ln Sahuarita, AZ 85629

5. Lost your order?

A: If carrier lost your order, we will send replacemt to you. So contact to us if you need any support.

In case order is returned back to us because of wrong shipping address provided by customer, order will be donated to local charity.

6. Who pays for return shipping?

As the merchant, you are always responsible for paying shipping fees for these order-related reasons:

  • Arrived damaged
  • Expired item
  • Received wrong item

Customers pay the return cost when customers choose the wrong item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

7. Credits?

Issued in the same manner the purchase was made, usually same day we receive in our warehouse. Please allow one billing cycle for credit card credits to show up on your statement. Checks are mailed within two weeks. If you purchased your item through PayPal, we process the return and they will credit your account. Sorry, shipping fees are not refundable unless we made the error.

Sorry, due to our low price points we’re unable to accept “return postage due” items, COD’s, issue call tags or pay for return postage and such packages will be refused. Ebooks 69has the right to charge a small restocking fee in the event of a return not in resealable condition or a product abuse or misuse. Contact us if you have questions. Questions? Email us at [email protected] MON-FRI 9AM-8PM AND SAT 9AM-6PM only.

Contact us for more information:

Availability:

MON-FRI 9AM-8PM AND SAT 9AM-6PM New York

Physical Mailing Address:

ebooks69.com

989 E Stronghold Canyon Ln Sahuarita, AZ 85629

Contact: [email protected]